“Our customers are going to benefit significantly from his influence on our products.”
Claire Sillato, Lead UX Researcher
UX research and design
My diverse background makes me a highly versatile researcher and designer: formal education in behavioral economics, ethnography, and biostatistics, and professional experience in generative and evaluative UX research, web design, product design, data science, and data visualization.
My design work emphasizes inclusivity and accessibility. I’m a Certified Professional in Accessibility Core Competencies (CPACC) and DHS Section 508 Trusted Tester.
I also freelance part-time to help businesses be more accessible and remove disability barriers in their communities. Learn more at Moxie a11y.
This site showcases some of my favorite work, but it is by no means comprehensive of my research and design work over the last decade.
portfolio
“Josh is a serious pro at researching, organizing, analyzing, and sharing out findings.”
Dan Bellinski, Director, Software Engineering
“Josh is a thought leader on accessibility, user research and design.”
Jim Gerwe, Director, Science and Technology Services Operations
How can we help developers build better APIs, faster?
API deployment was hindered by a confusing process. Could cognitive accessibility be the key?
Key outcomes:
usability score improvement:
60%
satisfaction score improvement:
57%
workflow speed improvement:
2x
How can we help users find what they need?
Users struggled to find the right design system component and guidelines, but the answer wasn’t just re-organizing the content.
Key outcomes:
task success rate:
90%
bounce rate decrease:
34%
sessions per user increase:
52%
How can a mobile app drive healthier behaviors and lower the cost of care?
Project: mobile experience design and prototyping
Industry: healthcare
If food is medicine, could food be the key to success in the value-based care market?
How can brand design turn personal struggle into a story?
Project: competitive analysis, brand and website design
Industry: consulting and education
An infant and child sleep educator wanted her design to send a powerful message: “You aren’t alone, it’s ok to need help, and that’s what I’m here for.”
How can we get more adoption and engagement in our AI product?
Project: usability testing, interviews, surveys
Industry: retail
User satisfaction was sky-high, but usability tests uncovered major risks.